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Software System Engineering & Support - Chicago

Company: N/A

Location: Chicago, IL

Pay: N/A

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Job Description



Summary


The Software System Engineering & Support is part of the new organization at TRUMPF Chicago. The team is responsible to detail, implement and fully support TruTops Fab and Boost solutions for customers as well as provide first level support for Axoom and Metamation.

Principle Duties & Responsibilities

The statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other duties as assigned.


  • Support the analysis of customer situations performed by TruConnect team

  • Support presentation of solutions to customers

  • Serve as key contact for customer projects

  • Implement, update and adjust solutions at customer sites and provide complete training

  • Support customers with questions and troubleshooting

  • Develop customized solutions together with central departments and TUS

  • Simulate solutions on-site in Chicago

  • Lead customer projects

Experience

Minimum of 3 years experience in software environments and minimum 2 years experience with
CAD/CAM programming software for machine tools. Thorough experience in Project Management.

Education


Bachelor degree or higher in computer systems engineering, computer science or related field. Expert knowledge in production management and scheduling software. Understanding of SQL, as well as managing MS SQL Server. Understanding of ERP systems, their architecture, as well as the integration process with the aforementioned software solutions. Detailed knowledge of internal processes. Knowledge of manufacturing processes and CNC machine technology. Good presentation and customer communicating skills.



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.


## Job Category: IT



Job Requirements