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Manager, Information Technology Service Management

Company: N/A

Location: Garden City, NY

Pay: N/A

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Job Description

Manager, Information Technology Service Management 

The Manager, ITSM is responsible for the delivery of information technology operation services and effective processes on a continuous basis (24X7) to ensure that HealthCare Partners can perform all business and technical operations.  The Manager, ITSM provides hands on experience in managing information technology operations, including HelpDesk, remote support operations for a distributed workforce, e.g., remote accessibility, managing equipment inventory and managing vendors to ensure service can be restored within service level agreement target timelines.

The Manager, ITSM is accountable for utilizing best practices and standard Information Technology Service Management (ITSM) processes, and ensures all Key Performance Indicators (KPIs) and target objectives are met.  The Manager, ITSM grows and develops team-members, including ownership of talent pipeline and succession planning.  The Manager, ITSM applies proven communication skills, problem-solving skills, and knowledge of best practices to guide the business customer and development team on issues related to requirements and deployment of mission-critical service operations information and software systems.

Essential Functions:

Other Responsibilities

  • Liaise with Enterprise Architecture, Business Technology Solutions and Information Technology Governance and Special Projects to coordinate delivery solutions. 

  • Cultivate, disseminate and enforce Information Technology policies, procedures and best practices, ensuring all Information Technology methodology and processes (Project Management, System Development Life Cycle (SDLC) and Change Management including Release Management) are followed.

  • Broad-based experience with a variety of infrastructure technology platforms, including Applications Hosting platforms, data-center services, Server/OS technologies, Networking, Voice/Telephony; DB technologies, etc.

  • Participate in Business Continuity and Disaster Recovery Plan planning, drills, data back-up, recovery and reconciliation testing.

  • Attend technical trainings to stay up-to-date on business and technical trends and new technologies. 

  • Perform other duties as assigned and needed.  

Job Requirements

Manager, Information Technology Service Management 

Minimum Job Requirements: